PLUSH Booking – Privacy Policy
At PLUSH Booking ("we," "us," "our"), we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our services, interact with our website or communicate with us.
By using our website and services, you agree to the collection and use of information as described in this policy. If you do not agree, please refrain from using our services or website.
Information We Collect
We may collect personal information from you in the following ways:
  • Directly from you: When you make a booking, contact us or register on our website, we may collect your name, contact information, payment details and any other information necessary to provide our services.
  • Automatically: When you use our website, we may collect information like IP address, browser type, device information and browsing patterns through cookies or similar technologies.
Purpose of Collection
We collect and use personal information for the following purposes:
  • Booking and Service Fulfillment: To process reservations, manage your stay and fulfill service requests.
  • Customer Support: To respond to your inquiries, resolve issues and provide customer support.
  • Billing and Payments: To manage payment processing and invoicing for our services.
  • Marketing and Communication: To send updates, promotions or notifications related to our services (where permitted).
  • Legal Compliance: To comply with legal requirements or respond to lawful requests from regulatory authorities.
Legal Basis for Processing
We process your personal data based on:
  • Consent: Where you have given explicit consent to receive marketing communications or for specific uses of your data.
  • Contract: To perform our contractual obligations, such as managing your bookings and providing requested services.
  • Legal Obligation: To comply with regulatory requirements or court orders.
  • Legitimate Interest: To improve our services, protect our business and offer relevant services.
How We Share Your Information
We may share your personal information with:
  • Accommodation Partners: To facilitate and confirm your bookings.
  • Service Providers: Third-party vendors who help us process payments, manage bookings or maintain our website.
  • Legal or Regulatory Authorities: If required by law or as part of a legal proceeding.
  • Business Transfers: In the event of a merger, acquisition or sale of assets, your personal information may be transferred to the relevant parties.
We do not sell your personal data to third parties.
International Data Transfers
As a globally operating company, your personal data may be transferred and processed in countries other than your own. We ensure that all data transfers comply with applicable data protection laws and that your data is protected through standard contractual clauses or other safeguards.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. This includes data required for legal, accounting or reporting purposes.
Your Rights
You have certain rights regarding your personal information, including:
  • Access: The right to request access to the data we hold about you.
  • Correction: The right to request corrections if the data is inaccurate.
  • Deletion: The right to request deletion of your personal data under certain conditions.
  • Objection: The right to object to our use of your data for marketing purposes or based on legitimate interests.
  • Withdrawal of Consent: If we are processing your data based on consent, you can withdraw this consent at any time.
To exercise these rights, please contact us at [email protected].
Security of Your Information
We take the security of your personal information seriously. We employ appropriate technical and organisational measures to protect your data against unauthorised access, alteration or destruction. However, no system is 100% secure and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyse traffic and personalise content. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing your personal information.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and we will notify you of significant changes where required by law.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Address: 7 Temasek Boulevard #12-07 Suntec Tower One Singapore 038987
Version: 11th October 2024